THE HAPPY BRIDE PH
Store Policies
Please review these practical policies before approving a made-to-order wedding accessory.
Last updated: September 13, 2026
Order approval
We will confirm the selected package, custom details, total price, payment schedule, production estimate, and delivery method before an order is accepted. Please review every spelling, date, color, size, quantity, and design detail carefully before approval.
Changes and cancellations
Contact us promptly if you need a change or cancellation. Whether a request can be accepted depends on whether materials have been purchased, customization or production has begun, and whether the request would affect the agreed schedule. We will disclose any non-refundable deposit or committed cost before order confirmation.
Returns and defective goods
Contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or materially different from the confirmed order. Keep the packaging and provide clear photographs so we can assess the issue. Available remedies may include correction, replacement, refund, or another remedy required by applicable law. Change-of-mind returns for personalized goods may be limited where permitted by law, but this does not remove remedies for defective or misrepresented products.
Production and delivery
Made-to-order timelines begin after the required details and payment are received. Delivery dates are estimates unless expressly confirmed as guaranteed. Please provide a complete address and arrange for safe receipt. Tell us promptly about courier damage, loss, or delay so we can coordinate the appropriate next step.
Product and image disclaimer
Photographs, screen colors, styled props, and temporary website images are illustrative. Props are not included unless the listing says so. Handmade items and natural materials may have reasonable variations in color, texture, shape, placement, and finish. Final inclusions are those stated in the confirmed order.
Wedding dates
Please provide sufficient lead time and tell us your required date before ordering. The customer remains responsible for checking venue, church, officiant, and ceremony requirements. Our products and guidance do not replace instructions from those authorities.
Questions
Contact The Happy Bride Ph through the official Facebook or Instagram pages linked below before ordering if any product detail, deadline, or policy is unclear.